Case Study
Technology and Care Working Together at Innovate Trust
10 March 2026
About the Company
Established in 1967, Innovate Trust is a pioneering charitable organisation dedicated to enhancing the lives of individuals with learning disabilities throughout Wales. The core ethos of Innovate Trust revolves around person-centred care, committed to promoting independence, dignity, and inclusion.
Innovate Trust offers a comprehensive range of services tailored to meet the diverse needs and aspirations of individuals with learning disabilities. From residential care and supported living to day activities, employment support, and advocacy, each service is delivered with compassion, integrity, and a focus on empowering individuals to lead fulfilling lives.
"As a charity deeply committed to enhancing the lives of individuals with learning disabilities, partnering with RVT has been nothing short of transformative."
Ashley Bale
Digital Inclusion and Innovations Manager
Challenge
Before engaging with RVT, Innovate Trust faced the challenge of procuring devices for their workforce to support the rollout of a new system. As a charity deeply committed to its mission, Innovate Trust needed a partner who could supply devices that seamlessly integrated into their existing model and offered bespoke support in configuration.
Solution
RVT stepped in as a reliable partner, providing Innovate Trust with access to Samsung devices and exceptional customer service. With RVT's invaluable support, Innovate Trust found a partner who understood their ethos, values, and mission. Through a collaborative approach, RVT ensured that Innovate Trust received the best value for their investment, with no challenge too great to overcome.
Solution Highlights
Customised Knox Support
From day one, RVT offered comprehensive Knox support to Innovate Trust, tailoring the system uniquely for them and providing adaptive, ongoing support as their requirements evolved.
Effortless Device Deployment
RVT enabled devices to be enrolled and delivered directly to any location, pre-configured, thanks to expert assistance, removing the need for manual setup.
Simplified IT Management
We eliminate major inconveniences for IT managers and their teams by offering no-touch device configuration and exceptional support, ensuring a seamless operational flow.
"With RVT, we found a partner who provided exceptional service from beginning to end. We would highly recommend their services to others."
Ashley Bale
Digital Inclusion and Innovations Manager
Results
- Enhanced productivity across care teams through mobile-first service delivery
- Streamlined operations with pre-configured devices ready on arrival
- No disruption to care services during device rollout
- Improved staff capability and independence in the field
- Foundation for future digital transformation initiatives
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Further Reading
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